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Kaitiakitanga – the exercise of guardianship, particularly in relation to natural resources, such as land, sea, and waterways; also flora and fauna, including people, that comprise elements of the natural environment. This principle requires that sustainability and environmental protection are valued. As kaitiaki or guardians, the owners or trustees of an enterprise are responsible for protecting (and / or growing) resources for future generations – not just for short-term or individual profit.
Tohunga o waho (which translates to ‘outdoor specialists’ in English) is a business that offers educational outdoor experiences in New Zealand. Its mission statement is to provide the best out-of-the-classroom wilderness experiences for school-aged children.
There is a focus on student personal growth and the sustainability of New Zealand’s natural resources in its programmes, which is reflected in Tohunga o waho’s goals.
Tohunga o waho contracts its services to a range of primary and secondary schools throughout New Zealand, with regional offices in Auckland, Wellington, and Christchurch.
Papa Ranga Pouri is an open recreation destination where there is a chance for the public to enjoy uninterrupted views of the night sky. The park engages with surrounding communities and provides a venue to view New Zealand skies at night. Papa Ranga Pouri seeks to protect New Zealand’s dark skies now and in the future.
Tohunga o waho has just completed an overnight trip to Papa Ranga Pouri Recreational Reserve to view the Dark Sky Park. Errol Harding from the Christchurch regional office was tasked with overseeing the trip. He contracted out the supervision of the trip to two guides. Errol did not know them personally, and the guides’ experience was limited to adult tourist groups from countries other than New Zealand.
Tohunga o waho surveyed its customers to get feedback on their experience, and to ensure that processes were followed and the expected outcomes achieved.
Customer feedback from the survey is summarised below.
Equipment: There was not enough equipment for everyone, and items were missing from the emergency kits.
Food: There was a shortage of food for those students with special dietary needs.
Communication: The guides were not on time for the pick-up, and when the teachers rang Errol Harding, his phone went straight to a recorded voice message. The teachers did not have the guides’ phone numbers until after the guides arrived at the pick-up site.
Knowledge of the park: The guides had a limited knowledge of the Dark Sky Park, and their presentation to students was confusing. There was no discussion about kaitiakitanga, which was supposed to be part of the programme.
...
Source (text): https://www.darkskyproject.co.nz/choose-your-experience/virtual-stargazing-experience/ Image: https://images.unsplash.com/photo-1576633587382-13ddf37b1fc1?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwyNDI0fDB8MXxzZWFyY2h8Mnx8dmlydHVhbCUyMHJlYWxpdHl8ZW58MHx8MXx8MTY-3NTgxMTg2Nw&ixlib=rb-4.0.3&q=80&w=400
Using the background information, Resources A and B, and your business knowledge, answer the following questions.
Explain TWO reasons why ineffective leadership led to poor survey results for the school trip to Papa Ranga Pouri.
Using an example from the survey results, how could ineffective leadership threaten the economic sustainability of Tohunga o waho’s business?
Kaitiakitanga – the exercise of guardianship, particularly in relation to natural resources, such as land, sea, and waterways; also flora and fauna, including people, that comprise elements of the natural environment. This principle requires that sustainability and environmental protection are valued. As kaitiaki or guardians, the owners or trustees of an enterprise are responsible for protecting (and / or growing) resources for future generations – not just for short-term or individual profit.
Tohunga o waho (which translates to ‘outdoor specialists’ in English) is a business that offers educational outdoor experiences in New Zealand. Its mission statement is to provide the best out-of-the-classroom wilderness experiences for school-aged children.
There is a focus on student personal growth and the sustainability of New Zealand’s natural resources in its programmes, which is reflected in Tohunga o waho’s goals.
Tohunga o waho contracts its services to a range of primary and secondary schools throughout New Zealand, with regional offices in Auckland, Wellington, and Christchurch.
Papa Ranga Pouri is an open recreation destination where there is a chance for the public to enjoy uninterrupted views of the night sky. The park engages with surrounding communities and provides a venue to view New Zealand skies at night. Papa Ranga Pouri seeks to protect New Zealand’s dark skies now and in the future.
Tohunga o waho has just completed an overnight trip to Papa Ranga Pouri Recreational Reserve to view the Dark Sky Park. Errol Harding from the Christchurch regional office was tasked with overseeing the trip. He contracted out the supervision of the trip to two guides. Errol did not know them personally, and the guides’ experience was limited to adult tourist groups from countries other than New Zealand.
Tohunga o waho surveyed its customers to get feedback on their experience, and to ensure that processes were followed and the expected outcomes achieved.
Customer feedback from the survey is summarised below.
Equipment: There was not enough equipment for everyone, and items were missing from the emergency kits.
Food: There was a shortage of food for those students with special dietary needs.
Communication: The guides were not on time for the pick-up, and when the teachers rang Errol Harding, his phone went straight to a recorded voice message. The teachers did not have the guides’ phone numbers until after the guides arrived at the pick-up site.
Knowledge of the park: The guides had a limited knowledge of the Dark Sky Park, and their presentation to students was confusing. There was no discussion about kaitiakitanga, which was supposed to be part of the programme.
...
Source (text): https://www.darkskyproject.co.nz/choose-your-experience/virtual-stargazing-experience/ Image: https://images.unsplash.com/photo-1576633587382-13ddf37b1fc1?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwyNDI0fDB8MXxzZWFyY2h8Mnx8dmlydHVhbCUyMHJlYWxpdHl8ZW58MHx8MXx8MTY-3NTgxMTg2Nw&ixlib=rb-4.0.3&q=80&w=400
Discuss solutions to ensure that the next educational outdoor experience with Tohunga o waho does not result in the same negative feedback from its customers.
Identify TWO solutions that senior management could implement to address the ineffective leadership that led to the poor survey results.
How will each solution address the ineffective leadership?
Justify, with TWO reasons, which solution is likely to be the most effective in improving Tohunga o waho’s leadership of its next educational outdoor experience.
Kaitiakitanga – the exercise of guardianship, particularly in relation to natural resources, such as land, sea, and waterways; also flora and fauna, including people, that comprise elements of the natural environment. This principle requires that sustainability and environmental protection are valued. As kaitiaki or guardians, the owners or trustees of an enterprise are responsible for protecting (and / or growing) resources for future generations – not just for short-term or individual profit.
Tohunga o waho (which translates to ‘outdoor specialists’ in English) is a business that offers educational outdoor experiences in New Zealand. Its mission statement is to provide the best out-of-the-classroom wilderness experiences for school-aged children.
There is a focus on student personal growth and the sustainability of New Zealand’s natural resources in its programmes, which is reflected in Tohunga o waho’s goals.
Tohunga o waho contracts its services to a range of primary and secondary schools throughout New Zealand, with regional offices in Auckland, Wellington, and Christchurch.
Papa Ranga Pouri is an open recreation destination where there is a chance for the public to enjoy uninterrupted views of the night sky. The park engages with surrounding communities and provides a venue to view New Zealand skies at night. Papa Ranga Pouri seeks to protect New Zealand’s dark skies now and in the future.
Tohunga o waho has just completed an overnight trip to Papa Ranga Pouri Recreational Reserve to view the Dark Sky Park. Errol Harding from the Christchurch regional office was tasked with overseeing the trip. He contracted out the supervision of the trip to two guides. Errol did not know them personally, and the guides’ experience was limited to adult tourist groups from countries other than New Zealand.
Tohunga o waho surveyed its customers to get feedback on their experience, and to ensure that processes were followed and the expected outcomes achieved.
Customer feedback from the survey is summarised below.
Equipment: There was not enough equipment for everyone, and items were missing from the emergency kits.
Food: There was a shortage of food for those students with special dietary needs.
Communication: The guides were not on time for the pick-up, and when the teachers rang Errol Harding, his phone went straight to a recorded voice message. The teachers did not have the guides’ phone numbers until after the guides arrived at the pick-up site.
Knowledge of the park: The guides had a limited knowledge of the Dark Sky Park, and their presentation to students was confusing. There was no discussion about kaitiakitanga, which was supposed to be part of the programme.
...
Source (text): https://www.darkskyproject.co.nz/choose-your-experience/virtual-stargazing-experience/ Image: https://images.unsplash.com/photo-1576633587382-13ddf37b1fc1?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwyNDI0fDB8MXxzZWFyY2h8Mnx8dmlydHVhbCUyMHJlYWxpdHl8ZW58MHx8MXx8MTY-3NTgxMTg2Nw&ixlib=rb-4.0.3&q=80&w=400
Tohunga o waho’s mission statement is to provide the best out-of-the-classroom wilderness experience for school-aged children. There is a focus on educating students about the sustainability of natural resources through the practice of kaitiakitanga.
Using the background information, Resource C, and your own business knowledge, answer the following questions.
Why could Night Sky Virtual Reality Tours be a threat to Tohunga o waho fulfilling its mission statement?
How could virtual reality technology provide an opportunity for Tohunga o waho to further develop its mission statement?
Kaitiakitanga – the exercise of guardianship, particularly in relation to natural resources, such as land, sea, and waterways; also flora and fauna, including people, that comprise elements of the natural environment. This principle requires that sustainability and environmental protection are valued. As kaitiaki or guardians, the owners or trustees of an enterprise are responsible for protecting (and / or growing) resources for future generations – not just for short-term or individual profit.
Tohunga o waho (which translates to ‘outdoor specialists’ in English) is a business that offers educational outdoor experiences in New Zealand. Its mission statement is to provide the best out-of-the-classroom wilderness experiences for school-aged children.
There is a focus on student personal growth and the sustainability of New Zealand’s natural resources in its programmes, which is reflected in Tohunga o waho’s goals.
Tohunga o waho contracts its services to a range of primary and secondary schools throughout New Zealand, with regional offices in Auckland, Wellington, and Christchurch.
Papa Ranga Pouri is an open recreation destination where there is a chance for the public to enjoy uninterrupted views of the night sky. The park engages with surrounding communities and provides a venue to view New Zealand skies at night. Papa Ranga Pouri seeks to protect New Zealand’s dark skies now and in the future.
Tohunga o waho has just completed an overnight trip to Papa Ranga Pouri Recreational Reserve to view the Dark Sky Park. Errol Harding from the Christchurch regional office was tasked with overseeing the trip. He contracted out the supervision of the trip to two guides. Errol did not know them personally, and the guides’ experience was limited to adult tourist groups from countries other than New Zealand.
Tohunga o waho surveyed its customers to get feedback on their experience, and to ensure that processes were followed and the expected outcomes achieved.
Customer feedback from the survey is summarised below.
Equipment: There was not enough equipment for everyone, and items were missing from the emergency kits.
Food: There was a shortage of food for those students with special dietary needs.
Communication: The guides were not on time for the pick-up, and when the teachers rang Errol Harding, his phone went straight to a recorded voice message. The teachers did not have the guides’ phone numbers until after the guides arrived at the pick-up site.
Knowledge of the park: The guides had a limited knowledge of the Dark Sky Park, and their presentation to students was confusing. There was no discussion about kaitiakitanga, which was supposed to be part of the programme.
...
Source (text): https://www.darkskyproject.co.nz/choose-your-experience/virtual-stargazing-experience/ Image: https://images.unsplash.com/photo-1576633587382-13ddf37b1fc1?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwyNDI0fDB8MXxzZWFyY2h8Mnx8dmlydHVhbCUyMHJlYWxpdHl8ZW58MHx8MXx8MTY-3NTgxMTg2Nw&ixlib=rb-4.0.3&q=80&w=400
Discuss TWO solutions for Tohunga o waho in response to the emergence of Night Sky Virtual Reality Tours as an alternative to Tohunga o waho’s educational outdoor experiences.
Identify TWO solutions that Tohunga o waho could implement to address the emergence of the new competitor.
How could EACH solution address the emergence of the new competitor?
Justify, with TWO reasons, which solution is likely to be the most effective in helping Tohunga o waho to achieve its mission statement in the long term.